The paperwork is in the mail.

Finally after discovering Olivia had to do a whole fresh batch of paperwork to continue her visa, paperwork that should have been sent to us about a year ago but wasn't, we received the police report today that enabled us to mail it away.
I have to moan about having to pay $42 for a federal police report that then gets snail mailed to us, why can't they in this day and age just email the report to immigration? astounding but a really good little money spinner for the department.
Hopefully Olivia will be granted permanent residency after this but we're painfully delayed at this point with Olivia still unable to claim benefits that she's entitled to, as well as having her medicare card expire for no valid reason.